A new report from Magaya and Adelante SCM suggests that many freight forwarders and customs brokers are investing in technology but still have room to improve in decision-making, digital integration, and the adoption of artificial intelligence.
The report, “The New Strategic Logistics Service Provider: What Winning Freight Forwarding and Customs Brokerage Leaders are Doing Differently,” is based on a survey of 125 freight forwarders and customs brokers, as well as interviews with industry executives.
Among the findings, two-thirds of respondents said uncertainty is higher today than it was three years ago. Only 13% rated their organizations as excellent at data-driven operational decision-making, while just 11% rated them as highly integrated across customers, carriers, partners, and regulatory systems.
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